Keurig B60 Coffee Maker - Implied Warranty Not Valid. Unit costs were 10 cents/cup
Our 6 month old Keurig B60 coffee maker died. The first Keurig customer service rep took all of our data then transferred us to a "specialist" who insisted we obtain a paper clip and measuring cup for a series of tests.
We declined: the required implements were not available and we had no time available.
The ever-polite rep said she was "not authorized" to repair or replace our unit until we had performed a series of tests "not in the owners manual."
Our warranty does not mention required tests.It does mention speaking to Keurig to obtain a return authorization.
I understand the warranty issues, costs, etc. The idea of tests is interesting and perhaps cost effective for Keurig.
However, the implied warranty does not require the consumer to do anything. The warranty is on the unit - the required action is Keurig's responsibility.
Our B60 produced coffee at a lifetime equipment cost of about ten cents per cup. That's neither good nor bad.
The solution: junk your Kuerig or ask them to pay for testing.
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