Keurig B60 Coffee Maker - Implied Warranty Not Valid. Unit costs were 10 cents/cup

by Jerry
(New Mexico)

Our 6 month old Keurig B60 coffee maker died. The first Keurig customer service rep took all of our data then transferred us to a "specialist" who insisted we obtain a paper clip and measuring cup for a series of tests.

We declined: the required implements were not available and we had no time available.

The ever-polite rep said she was "not authorized" to repair or replace our unit until we had performed a series of tests "not in the owners manual."

Our warranty does not mention required tests.It does mention speaking to Keurig to obtain a return authorization.

I understand the warranty issues, costs, etc. The idea of tests is interesting and perhaps cost effective for Keurig.

However, the implied warranty does not require the consumer to do anything. The warranty is on the unit - the required action is Keurig's responsibility.

Our B60 produced coffee at a lifetime equipment cost of about ten cents per cup. That's neither good nor bad.

The solution: junk your Kuerig or ask them to pay for testing.

Comments for
Keurig B60 Coffee Maker - Implied Warranty Not Valid. Unit costs were 10 cents/cup

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Worked ok for me
by: Anonymous

This test worked OK for me and got my coffee maker back performing. All I needed was a paper clip. Took less time than buying a new one.

Keurig Warranty a Joke
by:

I agree with the first comment. I purchased my 4th keurig brewer in Feb 2011 and it has never worked properly from day one.

I've called customer service twice now and have performed their "tests" twice now with no solution to the problem yet they still won't let me return the unit for repair or replacement.

I'm not sure if the problem stems from the redesign of the brewer to make them quieter as my first two I owned (one for each home) were the original "noisy" models and they worked great for over 5 years. My 2nd two are the new quiet version and I have occasional problems with one, but this last one I purchased is a complete lemon.

I'm now looking into Tassimo brewers which I'd switch to if they offered more coffees.

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